Terms and Conditions

Last updated: 21 July 2026 · Operated by Senyatechx (senyatechx.com)

These Terms and Conditions (the "Terms") govern the use of the website senyatechx.com and of the services offered by Senyatechx. By submitting a request, accepting an offer or using our services, you confirm that you have read and accepted these Terms.

1. Operator details

2. Services offered

Senyatechx provides digital services for businesses, including:

• Clara — AI receptionist/concierge: automatic replies to customer messages on channels such as telephone, WhatsApp, website chat, Facebook Messenger, Instagram Direct and email;
• Website creation: concept, visual identity, development, SEO optimisation and hosting;
• Online shops (e-commerce): development, integration and digital concierge.

The exact description, scope and deliverables of each service are those set out in the offer sent to and accepted by the client.

3. Offer, order and contract

Services are contracted on the basis of an individual offer. Prices displayed on the website are indicative; the firm price, components and deadlines are those in the offer accepted by the client in writing (including by email). The contract between Senyatechx and the client is deemed concluded at the moment the client accepts the offer.

4. Prices and payment

Prices may be expressed as an implementation fee (one-off payment) and/or a recurring subscription, as stated in the offer. Invoicing and due dates are set out in the offer/contract. Recurring services are invoiced periodically until termination, in accordance with section 6.

5. Execution and delivery deadlines

Delivery deadlines are those agreed in the offer. Delivery means, as applicable, the publication of the website, the activation of the Clara agent or the making available of the agreed digital deliverables. Cooperation and the timely supply of materials by the client (texts, images, access to accounts) are conditions for meeting the deadlines.

6. Duration, termination and right of withdrawal

Recurring services (e.g. the Clara subscription) may be terminated in accordance with the conditions of the offer/contract, by notice sent by email to contact@senyatechx.com.

For clients who are natural persons acting as consumers, the 14-day right of withdrawal provided by Government Emergency Ordinance no. 34/2014 applies. However, the consumer accepts that, in the case of digital services whose performance has begun with the consumer's express consent before the 14 days have expired, the right of withdrawal is lost once the service has been fully performed, and that the consideration for the services provided up to the time of withdrawal is due.

7. Client obligations

The client undertakes to provide accurate information, to hold the rights to the materials made available and to use the services in accordance with the law. The client remains responsible for binding confirmations given to its own customers (orders, payments, contracts), even when the initial communication is handled by Clara.

8. Intellectual property

The technology, code and tools of Senyatechx remain the property of Senyatechx. Upon full payment, the client receives the rights of use over the deliverables created specifically for it (e.g. website, visual identity), as set out in the offer.

9. Liability

The services are provided with professional diligence. Senyatechx is not liable for interruptions caused by third-party infrastructure providers (e.g. Meta, Cloudflare), by force majeure or by incorrect use of the services by the client. Senyatechx's liability is limited, to the extent permitted by law, to the price of the service relating to the situation complained of.

10. Personal data protection

Personal data is processed in accordance with the Privacy Policy and Regulation (EU) 2016/679 (GDPR).

11. Dispute resolution · ANPC · ODR

Any complaints may be sent to contact@senyatechx.com. Consumer clients may contact the National Authority for Consumer Protection (ANPC) — anpc.ro — and may use the European Online Dispute Resolution (ODR) platform — ec.europa.eu/consumers/odr.

12. Governing law

These Terms are governed by Romanian law. Disputes not settled amicably fall within the jurisdiction of the courts of Romania.

13. Changes

Senyatechx may update these Terms. The applicable version is the one published on the website at the date the contract is concluded. Subsequent changes take effect from the date of publication.

14. Contact

AISYSTEMS S.R.L. ("Senyatechx") — contact@senyatechx.com · senyatechx.com