Privacy Policy — Clara Concierge

Last updated: 13 July 2026 · Operated by Senyatechx (senyatechx.com)

Clara Concierge ("Clara", "the App") is a digital concierge service that answers customer messages on behalf of the businesses that use it, on channels such as website chat, Facebook Messenger, Instagram Direct and email. This policy describes what data the App processes and how.

1. Data we process

When you message a business served by Clara, the App processes: the content of your message, your platform identifier (for example your Facebook or Instagram user ID, or your email address) and the conversation context needed to reply. We do not request or collect passwords, payment details or government identifiers.

2. How we use the data

Messages are used solely to generate a helpful reply on behalf of the business you contacted (for example answering questions about menu, opening hours or services, or taking a booking request). We do not sell data, we do not use it for advertising, and we do not share it with third parties other than the infrastructure providers below.

3. Storage and retention

Short-term conversation context is retained for up to 1 hour to keep replies coherent, then deleted automatically. Message delivery is handled by Meta Platforms (for Messenger/Instagram) and our hosting provider Cloudflare. Email replies are stored in the business's own mailbox, like any regular email correspondence.

4. Data deletion

Conversation context deletes itself automatically within 1 hour. To request deletion of any data related to your conversations, email [email protected] with the platform and account you used; we will confirm deletion within 30 days.

5. Terms of service

The App is provided "as is" to businesses that contract Senyatechx. Clara answers based on information provided by each business; for binding confirmations (orders, payments, contracts) the business's staff remains responsible. Questions: [email protected].

6. Contact

Senyatechx — [email protected] · senyatechx.com